Policies

Qomarko store cares about its customers’ privacy and maintaining the confidentiality of their data. Information is collected and used only to the extent necessary to process orders, provide customer service, and improve the shopping experience, while handling data according to the approved procedures for its protection.

Data Collected
Data provided by the customer while using the store or completing an order may be collected, such as name, mobile number, delivery address, order details, and communication means necessary to provide the service.

Use of Data
Customer data is used to process, confirm, prepare, and ship orders, communicate regarding orders, inquiries, and after-sales service, as well as to improve services and the user experience in the store.

Information Protection
Qomarko store takes appropriate measures to maintain the confidentiality of customer data and limit unauthorized access to it. Data is handled according to the approved procedures for protecting user information.

Data Sharing
Some necessary data may be shared with parties that assist in fulfilling the order, such as shipping companies or payment service providers, only to the extent required to complete the purchase and provide the service.

Communication with Customers
The customer may be contacted through their registered data to confirm the order, send shipping updates, respond to inquiries, or provide support related to products and services. 

Qomarko store provides exchange and return services according to clear guidelines aimed at protecting customers’ rights and organizing after-sales processes. Exchange can be requested within 7 days and return within 14 days from the date of receiving the order, provided that the policy conditions are met.

Exchange Period

The customer may request to exchange the product within 7 days from the date of receipt. The request must be submitted within the specified period, along with the order details and the product to be exchanged.

Return Period

Qomarko store allows requesting a product return within 14 days from the date of receipt, provided that the product meets the return conditions and is in a suitable condition to complete the process.

Product Condition

The product requested for exchange or return must be in its original condition, unused, and undamaged, while preserving the packaging, accessories, and tags if any.

Electronic Products

For electronic products and devices, it must be ensured that the product has not been used, damaged, or modified in a way that affects its original condition. Acceptance of the request is subject to evaluation of the product’s condition.

Damaged or Non-Conforming Products

If a damaged or non-conforming product is received, the customer must contact customer service and provide order details and necessary photos so that the case can be reviewed and the appropriate action taken.

Packaging and Accessories

The original packaging and product accessories must be preserved when requesting an exchange or return, as the integrity of the product and its accessories helps complete the process according to the policy.

Submitting an Exchange or Return Request

The customer can contact customer service and provide the order number, product details, and the reason for the exchange or return. After reviewing the case, the appropriate steps will be clarified. 

The terms and conditions of Qomarko store aim to regulate the online shopping process and clarify the rights and obligations of the customer and the store, ensuring a clear and reliable purchasing experience. By using the store or completing an order, the customer agrees to abide by these terms and conditions.

Use of the Store

Qomarko store is used for legitimate shopping purposes only. The customer undertakes to use the website in a lawful manner and not to engage in any use that may cause harm to the store, affect its services, or the rights of other users.

Customer Data

The customer undertakes to provide correct and accurate information when creating an order, such as name, mobile number, and delivery address. The customer bears responsibility for the accuracy of the data provided and any delay resulting from incorrect information.

Products and Prices

Qomarko store is committed to displaying clear information about products, their prices, and specifications. Some visual details, such as colors, may vary due to differences in screen settings. The store also reserves the right to update prices, products, and offers as needed.

Orders and Payment

The order is executed after completing the purchase and payment process using the methods available in the store. The customer may be contacted if there is an issue with product availability or order data, with the possibility of taking the appropriate action according to the order status.

Shipping and Delivery

The order is shipped to the address registered by the customer. Delivery times may vary depending on the city, shipping company, and operational conditions. It is necessary to ensure the accuracy of the address and contact number to avoid delays.

Electronic Products and Devices

Electronic products and devices should be used according to the operating and usage instructions provided with them, and protected from damage or misuse to ensure proper benefit from them.

Intellectual Property

All texts, images, designs, and content belonging to Qomarko store are protected. They may not be copied, reused, published, or commercially exploited without prior approval.